What shipping costs
| Destination | Cost | Typical transit |
|---|---|---|
| Contiguous United States (48 states + DC) | Free, no minimum order | 3–5 business days |
| Alaska, Hawaii, Puerto Rico | By quote: email us before ordering | 5–10 business days |
| APO / FPO / DPO | By quote: email us before ordering | 10–21 business days |
| Outside the United States | Not available | — |
Online checkout ships free to the contiguous United States only, which is why Alaska and Hawaii are not offered in the address form. We are happy to quote those addresses by email; we just cannot price them automatically.
Dispatch
Orders placed before 2:00 PM ET on a business day leave the same day. Orders after that, or at a weekend or public holiday, leave the next business day. December is the exception we plan for rather than apologise about: stock for everything on this site is held before the season starts.
- You see your order number on screen the moment payment clears.
- Tracking is emailed as soon as the carrier scans the parcel.
- Order by 18 December for delivery before Christmas. After that date we cannot promise arrival before the 25th.
Who delivers
Small parcels go by USPS or UPS. Trees and larger light sets go by UPS or FedEx Ground. We choose the carrier by size and destination; you cannot pick one at checkout, but you can ask us to before you order.
Wrong or incomplete addresses
Please check the address at checkout. If you spot a mistake, email us within two hours and we will correct it if the parcel has not shipped. Once it has, the carrier controls it — we can request a redirect, but cannot promise one.
Damage in transit
Inspect the box on arrival. If the outer carton is crushed, torn or soaked, photograph it before opening and email us the photos within 48 hours. We replace damaged goods at our cost, and we do not ask you to deal with the carrier.
Missing parcels
If tracking says delivered and nothing arrived, tell us within seven days. We open a trace with the carrier, and if it is not found we replace or refund — we do not leave you waiting on the outcome.
Questions
Email support@globalswanky.com or call +1 929-255-1330, Mon–Sat, 9:00 AM – 6:00 PM (EST).
